Stage 5 · Key account support
Ongoing support for your assistant: help for key users, model maintenance and adjustments when templates, standards or filing structures change.
Term
Cancellable monthly
Response time
1-2 working days
Price
On enquiry
What support covers.
- Support for your key users with faults and questions, with a response time of one to two working days
- Spot checks on output quality to identify issues before someone reports an error
- Model maintenance when providers change their models
- Adjustments to changed templates, standards or filing structures
- Four hours per month for minor improvements
- A quarterly review of usage, benefits and the next development steps
Adding further tasks.
- Once connections, permissions and templates are in place, additional assistants can be implemented much faster
- Larger additions are commissioned separately, at the price of a further process
- The monthly allowance covers maintenance and minor changes, rather than additional processes